Shipping Policy
At Nilotica Shea Butter Company, we strive to deliver your products in a timely and efficient manner. Please read our shipping policy carefully to understand our shipping processes, costs, and delivery times.
We offer free standard shipping on all orders over £50 within the UK. For orders under £50, a flat shipping rate of £3.99 applies.
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Standard Shipping: 3-5 business days
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Express Shipping: 1-2 business days at a flat rate of £7.99
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Orders are typically processed within 1-2 business days. You will receive a confirmation email once your order has been dispatched.
International Shipping
We ship to most international destinations. Shipping costs and delivery times will vary depending on the destination country.
International shipping rates are calculated at checkout based on the weight of the package and the destination country. Please refer to the shipping calculator during checkout for accurate pricing.
Delivery times for international orders vary by destination:
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Europe: 5-10 business days
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North America: 7-14 business days
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Rest of the World: 10-20 business days
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Delivery Issues/Returns
If your order has not arrived within the estimated delivery time, please contact our customer service team at info@shearevere.com. We will investigate the issue and do our best to resolve it promptly.
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At Shea Revere, your satisfaction is our priority. However, due to health and safety regulations, we are unable to accept returns or exchanges if the packaging has been opened or tampered with. This policy ensures that all our customers receive products that are safe, uncontaminated, and of the highest quality.
If your product arrives damaged or you receive the incorrect item, please contact our customer service team within 7 days of delivery for assistance. We will be happy to help resolve the issue.
Thank you for understanding and for choosing Shea Revere for your skincare needs!